Frequently Asked Questions
Find the answers to the most frequently asked questions here. If you can't find a solution to your problem, feel free to contact us via email at any time.
Payrolla requests your bank account number in order to transfer your upcoming compensation via bank transfer at the end of each month when you are on assignment.
Feel free to review your bank statements to identify any suspicious activity and report it to us if necessary through your support email.
In short, no information can be shared via email by Payrolla.Payrolla uses email solely to communicate information to you, never to ask for information from you.
If you have received an email asking for information, please ignore it and delete it.
Payrolla will only inform you of events occurring on your employment contract or account. For example: a new contract awaiting signature, a new available simulation, details of your generated monthly salary, etc.
All of this information will be available in your secure Payrolla personal account.
If you've forgotten your password, don't worry.
For security reasons, Payrolla encrypts all passwords, so it's not possible to retrieve it.
The solution: You can set a new password using the "Forgot password" feature.
After confirming your email address, an email will be sent to you inviting you to confirm the password change. Through the email, you'll access a secure page to define your new password.
Your personal space will not be deleted unless you request it. Your data and documents will remain accessible and downloadable for free. You may be approached for other assignments or to work with Payrolla again at any time.
The door is always open.
Sometimes, malicious individuals create fake emails or websites designed to resemble Payrolla. These sites can be used to attempt to steal personal information, such as your password to access your account. This is often referred to as "phishing" or "identity theft."
If you receive an email or are directed to a website that looks like Payrolla but asks for confidential information, be cautious.
- Look for legitimate links: Fraudulent emails may contain links to fake Payrolla web pages that attempt to steal your information. Do not click on links in emails you are unsure about. When visiting Payrolla, pay attention to the URL; it should always start with https://www.payrolla.lu or https://app.payrolla.lu. If you click on a link that takes you to a page that looks like Payrolla but does not start with these addresses, it's a fraudulent page and you should close it. When in doubt, always start from the Payrolla homepage. Type https://www.payrolla.lu into your browser and go from there. Pay close attention to any misspellings of the Payrolla name. If Payrolla is misspelled in the website address, the website is fake and should be closed.
- Look for a lock icon in your browser: You can determine if a website is secure by looking for a lock icon in your browser's address bar. All Payrolla pages will display this icon. If the lock icon is not present in the address bar, your connection to the website is not secure, and you should not enter any personal information.
- Beware of threatening tones: Fraudulent emails and websites often have an urgent tone and threaten to suspend the account, miss out on data, or delay payment if you do not click a link or provide certain information immediately. If it's genuinely important, you will typically find more information in your Payrolla dashboard. If you have any doubt about the authenticity of an email, log in to your account and go from there.
When it comes to creating a secure password, the more symbols and numbers, the better.
Make your password unique!Ensure that your Payrolla password is different from passwords you use for other websites, such as your email, bank account, or social media accounts. This way, security issues on those sites are less likely to impact your Payrolla account.
We recommend using iCloud Keychain, 1Password, Google Password Manager, or any other trusted password manager to generate a strong and unique password that will be stored on your computer and protected by a master password.
Tips for setting a "strong" password:
- Use at least 8 characters
- Use a mix of letters, numbers, and special characters (e.g., #, $, !)
- Combine words and symbols into a unique phrase
- Avoid common words and simple combinations like word + number (e.g., "dog1")
The longer your password, the more difficult it will be to guess.
Our priority is to protect your account, and here's how you can also help safeguard your information.
- Start with a strong password: Your Payrolla password should be unique and strong. We recommend using a password manager such as iCloud Keychain, 1Password, Google Password Manager to generate a strong and unique password that will be stored on your computer and protected by a master password. Payrolla's password policy requires at least 8 characters, including letters, numbers, and special characters.
- Check for the secure "https" lock: If it's included at the beginning of a URL, your connection is encrypted, which safeguards the integrity and confidentiality of your data. Some browsers may also display a lock icon next to the URL to let you know it's secure. Type https://www.payrolla.lu directly into your browser to start. Or, if you click on a link in an email, verify the destination URL before logging in.
- Stay up to date: Look for software updates that protect you from security risks.
- Install reliable antivirus software to prevent and remove common viruses or other types of cyberattacks.
- In general, always verify the sender of an email you receive: don't click on links and don't download attachments from an email unless you know who sent it.
- Contact us by email if any information sent to you seems inappropriate.
The protection of personal data is a priority for Payrolla.
Password protected areas, access protocol, non-transmission policy, encryption of sensitive data, statistical use from anonymized data, monitoring of our subcontractors or possible digital partners: we scrupulously respect the regulations in action and consider the specificities of Luxembourg.
For any question: contact by email dpo@payrolla.lu
You can create a user account and access your dedicated secure space by clicking on the "SIGN UP" button located at the top right of all pages on the payrolla.lu website.
You can sign up for free, either as an "External" (I want to be Payrollé) or as a company (I want to hire).
You have three registration methods to choose from:
- By entering a valid email address
- By logging in through your LinkedIn account
- By logging in through your Google account
Important: Each method is independent of the others, and it's not possible to link accounts opened with different methods.
You can change the display language by selecting the language options provided at the top right of our website (EN / FR).
This means that all content is currently available in two languages: French and English.
If you are logged into your personal space, Payrolla will save your preference for your next visit.
The personal information you provide in your dedicated personal space is important, as it is used for the automatic generation of your employment contract and official documents.
For security reasons, you cannot modify this information on your own. To update your personal information, please contact our support team by email, informing them of the information you want to change and the new details.
Changes will typically be made within approximately 24 hours.
You can delete your account from your personal space by clicking on the "My Profile" tab, then "Personal Data," and then "Delete My Account."
However, this option is not allowed if you have an ongoing mission, as it is the only way for you to receive all the administrative documents from your employer Payrolla that provide access to social benefits.
The email address linked to your dedicated Payrolla personal space is important.
For security reasons, you cannot change it on your own. To modify your email address, please contact our support team by email, providing your new desired email address.
You can delete your Enterprise account from your space by clicking on the "Profile" tab and then selecting "Delete Account."
However, please note that this option is not available if you have ongoing missions.
To change your phone number, go to your Payrolla personal space by clicking on "LOG IN."
Then click on the section titled "My Profile," and then "Contact."
You have the option to enter a European phone number so that we can contact you if needed.
You can change your password at any time using the "Forgot password" feature.
After confirming your email address, a message will be sent to you inviting you to set your new password.
Click on "Set my new password" to access a secure page and define your new password.
Then click "Submit."
The protection of personal data is a priority for Payrolla.
We secure your personal space with a password, access protocols, a non-disclosure policy, encryption of banking data, and use statistics from anonymized data. We are vigilant in complying with the GDPR framework with our subcontractors or potential digital partners. We strictly adhere to the regulations in force and consider Luxembourg's specificities.
If you have a question, please contact us via email at dpo@payrolla.lu.
The protection of personal data is a priority for Payrolla.
We prioritize secure password-protected spaces, access protocols, non-disclosure policies, encryption of financial data, and the use of statistical data from anonymized sources. We diligently adhere to current regulations and take into consideration Luxembourg's specific requirements.
If you have any questions, please contact us via email at dpo@payrolla.lu.
Yes. You have a dedicated and secure online professional space. This space centralizes all past or pending actions, relevant documents, and the tracking of the HR cycles from the entry to the end of an external's assignment.
You can create an account without any commitment and explore the services and features available to you for free.
Yes, every Payrolla employee has a dedicated and secure online personal space, which includes all their timesheets and payslips.This space centralizes all past and upcoming actions, important personal documents, and tracks the HR cycles from your entry to the end of your assignment.
If you are not yet a "Payrollé," you can create an account for free and explore the features of your personal space.
In the event that you decide to delete your Payrolla account, our service must retain all data or information required by the Luxembourg authorities regarding employment contracts or necessary for auditing purposes.
However, all your personal information is anonymized after your account is deleted, and all documents uploaded to the platform are removed.
