Frequently Asked Questions

Find the answers to the most frequently asked questions here. If you can't find a solution to your problem, feel free to contact us via email at any time.

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Who approves their time sheets?
Companies
Mission workers

You approve the time sheets. Thanks to our EasyTimesheet system, all you need to do is enter the days when the consultant was not present. After that, the time sheets are generated and automatically sent to you.

To summarize, there is no signature as such. With EasyTimesheet, the time sheets are automatically generated on a full-time basis.

If there's an error, you can make changes at any time or contact us.

And if everything is okay, you can either approve them on your platform or do nothing, knowing that the time sheets are automatically approved after 72 hours.

Who is responsible for verifying the skills of the externals?
Companies
Mission workers

We cannot be more knowledgeable than you, which is why we trust you to assess the alignment between the required skills or experiences and the profiles of the externals.

What is the profile of external consultants that Payrolla hires?
Companies
Things to Know

Payrolla exclusively hires with external consultants who work full-time, at a daily rate of at least €300 excluding VAT, and undertake missions of at least 3 months within the territory of the Grand Duchy.

What is the notice period if I want to terminate the contract prematurely?
Companies
Purchase orders and missions

The notice period is one month, starting either on the 15th of the month or the 1st day of the following month.

What is the minimum duration of an assignment for a Payrolla employee?
Companies
Practical Details

The minimum duration of an assignment is 3 months, with a maximum duration of 24 months.

To assist client companies in hiring the best talents, after this minimum 3-month period, they have the option to hire our external candidate.

What is the maximum duration of an assignment for a Payrolla employee?
Companies
Practical Details

The maximum duration of an assignment is 24 months, with a minimum duration of 3 months.

Furthermore, if the external candidate's assignment needs to be extended, you can have them sign a new letter of mission.

What is the impact of salary indexation on your external candidates?
Companies
Purchase orders and missions

Payrolla's strength lies in guaranteeing candidates the best compensation. This advantage remains consistent throughout the year for our clients, enabling them to attract top talent while maintaining budget control.

Our solution, based on the principle of Operational Excellence, would not be viable if we were to bear the cost of salary indexation, and it would not be legal if we were to pass these costs onto our external candidates.

This is why we only collaborate with companies that share this holistic view of our service and are willing to cover the cost of salary indexation.

This is what we refer to as a win-win-win situation.

What is the EasyTimesheet principle?
Companies
Mission workers

At Payrolla, we operate on the principle that our externals are motivated and that when they commit, they work 100% of the projected time.

That's why we offer the EasyTimesheets management system.It's a time sheet system designed to simplify your life. Instead of entering their time sheets on a monthly basis, which requires you to validate them, both you and the external have the ability to declare their monthly absences (such as legal sick leave, etc.).

Subsequently, their time sheets are generated and automatically sent to you.

What is our advantage in working with Payrolla?
Companies
Things to Know

Payrolla is the only fully automated consulting firm in Luxembourg. It is founded on the principle of Operational Excellence and complete optimization transparency.

Unlike its counterparts, which rely on the margin generated by external consultants to support facilities, sales, or administrative services, at Payrolla, we only have external consultants to pay. This allows us to guarantee them the best remuneration without increasing the daily rate.

This approach is beneficial when it comes to attracting talent. This innovative approach is particularly useful for companies looking for external consultants in markets facing candidate shortages and fixed rates.

What are the services offered to companies by Payrolla?
Companies
Things to Know

Payrolla offers three services to companies:

  1. Free Management of Your External Consultants: If you know external consultants but can't directly hire them, or if you want to offer them the assurance of the best remuneration without increasing your budgets, Payrolla provides a free solution to manage the entire lifecycle of an external consultant within your organization. External consultants can also initiate this process directly without using our paid services. You receive an email from the external consultant offering to submit a simulation that you can convert into a mission letter.
  2. Recruitment of an External Consultant from the Payrolla Network: If an external consultant completes a mission within your company and you want to hire them permanently, with just one click, we allow you to make them an offer through our platform. Upon their agreement, our fee is equivalent to 10% of the proposed gross annual package to the external consultant.
  3. "It's a Match!" Active Matching by Artificial Intelligence (AI): If you want to use our Payroll-AI system to immediately benefit from suitable candidates, you can inform us with one click that you wish to use AI-based matching. If successful, our fee is equivalent to 10% of the annual billing based on 220 working days.

Want to go further?If you still haven't found what you're looking for and need a dedicated headhunter, you can take advantage of our negotiated headhunting offer. Contact us for more details.

What are the paid services offered by Payrolla?
Companies
Things to Know

Payrolla offers two additional recruitment assistance services, charged at a transparent rate of 10% margin, only in the case of success.

- Recruitment of an external candidate from the Payrolla network

- The matching system between your search and profiles in the Payrolla network, via "Payroll-IA"Want to learn more? Contact us.

What are the invoice payment terms?
Companies
Purchase orders and missions

The payment terms for invoices are 30 days upon receipt. Invoices are automatically sent to the Payrolla account administrator on the last working day of the month.

What are the free services provided by Payrolla for companies?
Companies
Things to Know

If we don't need to passively search for an external candidate (via our Jobboard) or proactively (via Payrolla-IA), our service is completely free.

Free Services by Payrolla for Companies:

  • No cost if not using passive (Jobboard) or proactive (Payrolla-IA) external candidate search - COMING SOON

Included Services:

Digital Space:

  • Summary dashboard
  • Movement notifications
  • Mission cycle tracking
  • Task reminders for completion or validation

Human Resources:

  • Unlimited simulation creation and submission
  • Automatic creation and validation of letter(s) of mission
  • Ongoing and approved compensation simulations
  • Contract cycle tracking and validation
  • Electronic document signatures
  • Archiving and document history
  • Consultation and validation of timesheets using EasyTimesheet
  • Management of leave requests, with access to the absence schedule at any time
  • Management and declaration of paid and/or extraordinary leave

Additional Inclusions:

  • 24/7 email support and contact.
Is there a penalty if an invoice remains unpaid after 30 days?
Companies
Purchase orders and missions

After sending a formal notice, an additional amount of 15% is added to the outstanding and payable amount.

As a reminder, Payrolla's principle of Operational Excellence provides protection and the best compensation for external candidates. In this regard, our company is not a credit institution and therefore does not intend to support the cash flow of client companies.

Is it possible to offer an assignment to a mission worker that never worked in Luxembourg ?
Companies
Things to Know

Yes, if the third-country national already has the right to work in the Grand Duchy, it is possible to hire him/her via Payrolla.

For information, the third-country national must apply for a work permit from the Immigration Department of the Ministry of Foreign and European Affairs.

More information

Is Payrolla a certified PSF support company?
Companies
Practical Details

No. Currently, Payrolla is not certified as a PSF (Professionnels du Secteur Financier) support company, although it is a goal for the near future.

Is it possible to interface with us via an API?
Companies
Practical Details

Yes, if you prefer to use your internal tools to communicate with Payrolla, let's discuss it.

In the event of damage caused by one of your employees, is Payrolla's liability engaged?
Companies
Practical Details

Yes. Like any consultancy that provides individuals for your company, we are covered by insurance that guarantees you in case of damage.

For more information about the insurance coverage provided, please refer to your framework contract.

I publish a job or mission offer on Payrolla, can I also share it elsewhere?
Companies
Recruitment Assistance

Yes, Payrolla does not enforce exclusivity. We are simply a completely free channel for publishing and promoting your announcements within our network.Our pricing is success-based: if our network provides you with the right profile and the candidate is hired, Payrolla's fee will be equivalent to 10% of the monthly invoicing excluding VAT during the mission period.

If the candidate does not respond to the letter of mission, what should I do?
Companies
Purchase orders and missions

If the candidate, after being informed of your intention to make an offer, leaves your proposal unanswered for 48 consecutive hours after sending, it will be canceled. You will be notified, and you can also withdraw the offer at any time if it has not been validated by the candidate.

If an external candidate who previously validated their letter of mission does not show up, what should I do?
Companies
Purchase orders and missions

If the candidate who validated their letter of mission does not show up on the scheduled first day, please inform us as soon as possible via email.Without a valid reason from their side, Payrolla will apply the sanctions measures outlined in the internal regulations.

I want to terminate a contract prematurely, is that possible?
Companies
Purchase orders and missions

Yes.

It is possible to terminate a contract (assignment) prematurely if a candidate does not meet your requirements. We ask you to inform us through your personal account and to state the reason(s) or motivations for this termination so that we can refer to it.

This termination will involve a notice period of 1 month, starting either on the 15th of the current month or the 1st of the following month.

I have multiple external candidates, how can I receive a consolidated invoice?
Companies
Purchase orders and missions

Your account is set up to manage one or multiple external candidates. A consolidated and detailed invoice is automatically generated for your convenience.

This means you can have multiple external candidates with different managers for each validation, all while receiving a single consolidated invoice.

I am not satisfied with a candidate's performance, what happens?
Companies
Purchase orders and missions

At the end of each month, we automatically send you two simple questions that allow you to provide feedback regarding the external candidates on assignment.

In less than 3 minutes, you can both express and document your comments, suggestions, and improvement requests so that the performance can be a success.

I am currently working with freelancers, can I ask them to work with Payrolla?
Companies
Things to Know

Yes. If you want to take advantage of the insurance provided to our clients and the entire Payrolla ecosystem for all of your external workers, our solution is tailored for you.

Discover all the benefits for Businesses.

I am a consulting firm myself, can I work with Payrolla?
Companies
Things to Know

We are a good match.We sometimes have clients who, for various reasons, even though they are consulting firms themselves, cannot hire an external consultant as an employee. Using the Payrolla platform is then the solution and offers you the same benefits, in addition to being well understood.

How to sign a framework contract with Payrolla?
Companies
Practical Details

It's incredibly easy.

All you need to do is create a free company account on our platform. A framework contract will be generated and submitted for secure electronic signature.

Of course, this process is entirely free, with no commitment or purchase obligation.

How to sign a letter of mission with Payrolla?
Companies
Purchase orders and missions

To sign a letter of mission with Payrolla, the process is simple:

  1. Conduct an interview with a candidate.
  2. If you want to hire the candidate for an assignment, you can submit your request to us in less than a minute, entirely automated.
  3. The signature process is electronic.

Here's an additional step:If you create a simulation on our platform and the candidate accepts it, you have the option to directly convert the simulation into a letter of mission.

How many people can approve time sheets?
Companies
Mission workers

Within your organization, the mission order creator is designated as the default approver. You can select an additional person with the authority to approve the time sheets of the worker on assignment.

Whether it's to involve other departments (e.g., IT and Procurement) or simply to ensure time sheet approval when you're on leave.

How many legal vacation days are your externals entitled to?
Companies
Mission workers

As a Payrolled employee, the worker is entitled to 26 days of annual legal leave, which can be taken starting from the end of the third month of their assignment and proportionally based on the months already worked.

How long is a letter of mission valid for?
Companies
Purchase orders and missions

A letter of mission is valid for 48 hours after it is sent. After this period, if there is no response from the candidate, it will be canceled. You will be notified, and you can also withdraw the letter at any time if it has not been validated by the candidate.

How is the daily rate negotiated?
Companies
Things to Know

The negotiation of the daily rate is up to you.

We recommend working transparently with external candidates and explaining the daily rate you are willing to offer them.You can proceed in the way that best suits you: create a job offer in your Payrolla account, conduct an interview, send a detailed salary simulation covering the entire duration of their assignment (from their first month's salary to their final settlement), all with just a click.

How does Payrolla address the issue of "false self-employment"?
Companies
Practical Details

Unlike several platforms currently under scrutiny by European institutions, Payrolla is a company that fully embraces and fulfills its role as an employer, in compliance with Luxembourg legislation.

Payrolla's employees have indefinite-term employment contracts (CDI).

Since there are no self-employed individuals, there is no issue of "false self-employment."

How do I publish a mission announcement?
Companies
Recruitment Assistance

To publish a mission announcement, you can create an "offer" directly in your company space and then decide whether to share it on our "PayrollaJobs" platform and with our partner network.

This process is free, and Payrolla's only compensation is a margin of 10% on the monthly invoicing excluding VAT during the successful mission period.

How do I receive my invoice?
Companies
Purchase orders and missions

Via email, we send you the invoice in PDF format for you to download, and we notify you of its availability in your company space within the platform.

Encountering an issue with an invoice? Contact us.

Does sending a simulation to a candidate commit my company?
Companies
Purchase orders and missions

No. You can create a simulation on our platform and share it with a candidate. It does not commit you in any way. If the candidate accepts the simulation, you can directly convert it into a letter of mission.

How are interviews with candidates organized?
Companies
Mission workers

When a candidate is presented to you, you also have access to their availability for an interview.

Click on the link and your mutual calendars are automatically updated. After a successful interview (with an unlimited number of interviews), if you like the candidate, you just need to create a mission order, and you can complete all administrative procedures online in less than 5 minutes.

Does sending a letter of mission commit my company?
Companies
Purchase orders and missions

Yes. A letter of mission commits your company, especially if the candidate receives it and accepts the corresponding contract.

If you wish to cancel the assignment of this external candidate before it begins, a flat-rate indemnity equivalent to 20 days of the daily rate will be invoiced to you, with a payment term of 30 days upon receipt.

Does Payrolla work with "false self-employed" individuals?
Companies
Things to Know

No. In contrast to several platforms currently under scrutiny by European institutions, Payrolla is a company that fully acknowledges and fulfills its role as an employer, in compliance with Luxembourg legislation.

Payrolla employees have employment contracts under permanent employment (CDI - Contrat à Durée Indéterminée).

Does Payrolla provide ongoing training for its externals?
Companies
Mission workers

Yes, if they wish. Each of the externals has the opportunity to invest up to 15% of their earnings in the form of ongoing training or specialized coaching through our online platform.

Does our company sign an employment contract with the external candidate?
Companies
Practical Details

No. All external candidates are employed by Payrolla on a permanent contract (CDI) after a minimum mission duration of 3 months. Their assignment is invoiced to you by Payrolla, based on the number of days worked and in accordance with the pre-established compensation.

Similar to "traditional consulting," but with a significant difference: you benefit from complete transparency in cost management, and we even encourage you to openly communicate the daily rate to the external candidate.

No surprises, no hidden fees, or unjustified costs: it's the external candidates who contribute value to your company that are compensated.

Do you offer preferential rates with headhunting firms to help with our recruitment?
Companies
Recruitment Assistance

Yes, we have negotiated preferential rates with a specialized headhunting firm.

This enables us to proactively assist you in finding the ideal candidate when your own network or ours may not be sufficient.

To learn more, please contact us.

Do you consult me before approving their leave?
Companies
Mission workers

As the employer, Payrolla, after consulting and informing you of the request, approves the requested leave.

You can always track the absence schedule for proper organization through your company's professional space.

Do I need to be the signatory of the framework contract to register my company on Payrolla?
Companies
Practical Details

No. In order to reduce administrative burden for executives and companies, Payrolla allows you to fill out all necessary information for the framework contract, regardless of your role within the company.

Subsequently, you can provide the contact information for the legal representative or official responsible person. This individual will be the recipient of the final document(s) to review and sign electronically.

Do I need to be a signatory of the framework contract to hire an external candidate?
Companies
Practical Details

No, not necessarily. If the person responsible for the administration of the Payrolla account grants you the permissions, you have the option to create a letter of mission yourself. In most cases, managers who are responsible for a budget are granted this authority by procurement services, human resources, and/or top management.

Can I post a project or job offer on the platform for your externals?
Companies
Recruitment Assistance

Yes, you can create a job offer directly within your company space and then decide whether to share it on our job platform "PayrollaJobs" and with our partner network.

This process is free, and Payrolla's only compensation is a margin of 10% on the monthly invoicing excluding VAT during the duration of the successful mission.

Can I offer a permanent employment contract to an external candidate?
Companies
Practical Details

Yes. You can offer a permanent employment contract to a Payrolled external candidate after:

  • They have completed an initial assignment of at least 3 months
  • You confirm your intention 2 months before the end of their assignment
  • You pay an amount equivalent to 10% of their annual compensation.

By doing so, we would be delighted to see you directly and permanently hire the best talents!

Can I hire external consultants for different departments within my company?
Companies
Things to Know

Yes. Once a framework contract is signed, the person responsible for the administrative account of your company can open as many accounts as desired for budget-holding managers. Each of these accounts can then hire external consultants. In less than 1 minute, all your departments are ready to work with Payrolla's external consultants.

Can I cancel a letter of mission?
Companies
Purchase orders and missions

Yes. A letter of mission commits your company if the candidate receives and validates it before you cancel it.

However, you can change your mind. In this case, a penalty equivalent to 20 days of the daily rate will be invoiced to you, with a payment term of 30 days upon receipt.

Can a Payrolla employee work outside of Luxembourg?
Companies
Things to Know

No. With the exception of agreements governing cross-border work to Luxembourg, Payrolla does not currently offer the option for a Luxembourgish company to hire an external worker for a mission outside of the "Grand Duchy".

Can documents managed by Payrolla be downloaded and stored in other internal tools?
Companies
Practical Details

Yes, like any document, you can download them to your computer and save them on your internal tools.

Can an employee take leave at any time?
Companies
Mission workers

Payrolla complies with Luxembourg law in this regard. According to our internal regulations, externals are required to inform you of their request for leave at least 10 working days in advance.

Can a Payrolla employee work part-time?
Companies
Things to Know

Yes, with Payrolla any type of mission is welcome.

The only limitation that we are enforcing is a minimum of half a day per week for a minimum of 3 months.

Can a Payrolla employee work for a "non-Luxembourgish" company?
Companies
Things to Know

No. Payrolla adheres to the current tax regulations.Hence, in order to prevent any tax evasion, employees exclusively access assignments and contracts with companies domiciled in Luxembourg and that ensure a workplace within the territory of the Grand Duchy.

Are insurances covered by Payrolla?
Companies
Practical Details

Yes. Payrolla protects its mission workers and client companies from incidents, claims, or damages that may occur or could occur in the workplace of the assignment.

For more information about the insurance coverage provided, please refer to your framework contract.

An error on the invoice, who should I contact?
Companies
Purchase orders and missions

Having an issue with your invoice? Our service is here to assist you in finding a solution. Please contact us.