Frequently Asked Questions
Find the answers to the most frequently asked questions here.
If you can't find a solution to your problem, feel free to contact us via email at any time.
The notice period is one month, starting either on the 15th of the month or the 1st day of the following month.
Payrolla's strength lies in guaranteeing candidates the best compensation. This advantage remains consistent throughout the year for our clients, enabling them to attract top talent while maintaining budget control.
Our solution, based on the principle of Operational Excellence, would not be viable if we were to bear the cost of salary indexation, and it would not be legal if we were to pass these costs onto our external candidates.
This is why we only collaborate with companies that share this holistic view of our service and are willing to cover the cost of salary indexation.
This is what we refer to as a win-win-win situation.
The payment terms for invoices are 30 days upon receipt. Invoices are automatically sent to the Payrolla account administrator on the last working day of the month.
After sending a formal notice, an additional amount of 15% is added to the outstanding and payable amount.
As a reminder, Payrolla's principle of Operational Excellence provides protection and the best compensation for external candidates. In this regard, our company is not a credit institution and therefore does not intend to support the cash flow of client companies.
If the candidate, after being informed of your intention to make an offer, leaves your proposal unanswered for 48 consecutive hours after sending, it will be canceled. You will be notified, and you can also withdraw the offer at any time if it has not been validated by the candidate.
If the candidate who validated their letter of mission does not show up on the scheduled first day, please inform us as soon as possible via email.Without a valid reason from their side, Payrolla will apply the sanctions measures outlined in the internal regulations.
Yes.
It is possible to terminate a contract (assignment) prematurely if a candidate does not meet your requirements. We ask you to inform us through your personal account and to state the reason(s) or motivations for this termination so that we can refer to it.
This termination will involve a notice period of 1 month, starting either on the 15th of the current month or the 1st of the following month.
Your account is set up to manage one or multiple external candidates. A consolidated and detailed invoice is automatically generated for your convenience.
This means you can have multiple external candidates with different managers for each validation, all while receiving a single consolidated invoice.
At the end of each month, we automatically send you two simple questions that allow you to provide feedback regarding the external candidates on assignment.
In less than 3 minutes, you can both express and document your comments, suggestions, and improvement requests so that the performance can be a success.
To sign a letter of mission with Payrolla, the process is simple:
- Conduct an interview with a candidate.
- If you want to hire the candidate for an assignment, you can submit your request to us in less than a minute, entirely automated.
- The signature process is electronic.
Here's an additional step:If you create a simulation on our platform and the candidate accepts it, you have the option to directly convert the simulation into a letter of mission.
A letter of mission is valid for 48 hours after it is sent. After this period, if there is no response from the candidate, it will be canceled. You will be notified, and you can also withdraw the letter at any time if it has not been validated by the candidate.
Via email, we send you the invoice in PDF format for you to download, and we notify you of its availability in your company space within the platform.
Encountering an issue with an invoice? Contact us.
No. You can create a simulation on our platform and share it with a candidate. It does not commit you in any way. If the candidate accepts the simulation, you can directly convert it into a letter of mission.
Yes. A letter of mission commits your company, especially if the candidate receives it and accepts the corresponding contract.
If you wish to cancel the assignment of this external candidate before it begins, a flat-rate indemnity equivalent to 20 days of the daily rate will be invoiced to you, with a payment term of 30 days upon receipt.
Yes. A letter of mission commits your company if the candidate receives and validates it before you cancel it.
However, you can change your mind. In this case, a penalty equivalent to 20 days of the daily rate will be invoiced to you, with a payment term of 30 days upon receipt.
Having an issue with your invoice? Our service is here to assist you in finding a solution. Please contact us.
