Frequently Asked Questions

Find the answers to the most frequently asked questions here.
If you can't find a solution to your problem, feel free to contact us via email at any time.

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What is the notice period if I want to terminate the contract prematurely?
Companies
Purchase orders and missions
What is the impact of salary indexation on your external candidates?
Companies
Purchase orders and missions
What are the invoice payment terms?
Companies
Purchase orders and missions
Is there a penalty if an invoice remains unpaid after 30 days?
Companies
Purchase orders and missions
If the candidate does not respond to the letter of mission, what should I do?
Companies
Purchase orders and missions
If an external candidate who previously validated their letter of mission does not show up, what should I do?
Companies
Purchase orders and missions
I want to terminate a contract prematurely, is that possible?
Companies
Purchase orders and missions
I have multiple external candidates, how can I receive a consolidated invoice?
Companies
Purchase orders and missions
I am not satisfied with a candidate's performance, what happens?
Companies
Purchase orders and missions
How to sign a letter of mission with Payrolla?
Companies
Purchase orders and missions
How long is a letter of mission valid for?
Companies
Purchase orders and missions
How do I receive my invoice?
Companies
Purchase orders and missions
Does sending a simulation to a candidate commit my company?
Companies
Purchase orders and missions
Does sending a letter of mission commit my company?
Companies
Purchase orders and missions
Can I cancel a letter of mission?
Companies
Purchase orders and missions
An error on the invoice, who should I contact?
Companies
Purchase orders and missions