Frequently Asked Questions

Find the answers to the most frequently asked questions here.
If you can't find a solution to your problem, feel free to contact us via email at any time.

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How can an Enterprise account and its associated data be deleted?
Account and Security
Company account

You can delete your Enterprise account from your space by clicking on the "Profile" tab and then selecting "Delete Account."

However, please note that this option is not available if you have ongoing missions.

Does Payrolla have a GDPR-compliant policy?
Account and Security
Company account

The protection of personal data is a priority for Payrolla.

We prioritize secure password-protected spaces, access protocols, non-disclosure policies, encryption of financial data, and the use of statistical data from anonymized sources. We diligently adhere to current regulations and take into consideration Luxembourg's specific requirements.

If you have any questions, please contact us via email at dpo@payrolla.lu.

Do I have a dedicated secure space as a company?
Account and Security
Company account

Yes. You have a dedicated and secure online professional space. This space centralizes all past or pending actions, relevant documents, and the tracking of the HR cycles from the entry to the end of an external's assignment.

You can create an account without any commitment and explore the services and features available to you for free.