Frequently Asked Questions

Find the answers to the most frequently asked questions here.
If you can't find a solution to your problem, feel free to contact us via email at any time.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
What are my social benefits at the end of a mission?
External workers
Salary Benefits

In accordance with Luxembourg legislation, you may be eligible for unemployment benefits as provided in the Grand Duchy.

Please refer to the guichet.lu website for more information.

What about unemployment and retirement?
External workers
Salary Benefits

As is the case for all employees in Luxembourg, following your assignment, you will normally be entitled to unemployment benefits in Luxembourg.

Additionally, you will make contributions towards your retirement fund during your mission.

You can find more information on the website www.guichet.lu

Can I change my client company before the end of my assignment while remaining an employee of Payrolla?
External workers
Salary Benefits

Yes, like any employee, you have the option to end an assignment through resignation. Therefore, you can take advantage of this to accept a new assignment with another company while still remaining an employee of the Payrolla platform and enjoying its services.

Am I still an employee of Payrolla after a mission?
External workers
Salary Benefits

The principle of Payrolla is to ensure the best compensation for you.

Therefore, we do not accumulate reserves to pay an employee outside of their missions. This is why your last day of work corresponds to the last day worked with the client.

Since our goal is to help you build your career through our services, we will make every effort to offer you other opportunities in advance.

Am I protected in case of illness with the Luxembourg National Health Fund (CNS)?
External workers
Salary Benefits

Yes, certainly. As a Luxembourg employer, we contribute to the mandatory portion so that you can benefit from services provided by the Luxembourg National Health Fund, just as the difference from gross to net includes your participation in the national health fund.

Am I entitled to supplementary health insurance?
External workers
Salary Benefits

No, given the highly advantageous healthcare system in Luxembourg and the reimbursement rate for health services by the Luxembourg National Health Fund, Payrolla does not provide supplementary health insurance.

More information:Please refer to the website of the Luxembourg National Health Fund.

Am I entitled to a retirement contribution?
External workers
Salary Benefits

Yes, of course. As a Luxembourg employer, we contribute to the mandatory portion so that you can benefit from a retirement pension, just as the difference from gross to net includes your participation in the pension fund.