Frequently Asked Questions

Find the answers to the most frequently asked questions here, or please send us an email: support@payrolla.lu

Before Getting Started

I do not have a work permit in Luxembourg, can I be hired by Payrolla?

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No. Currently, we exclusively provide opportunities to individuals who already have the right to work in the Luxembourg territory.

For your information, if you are a third-country national and wish to work in Luxembourg, you will need to formally request a work permit from the Immigration Directorate of the Ministry of Foreign and European Affairs in writing.

Learn more

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Why work through Payrolla instead of being a freelance in Luxembourg?
External workers
Before Getting Started

Working with Payrolla offers you greater advantages in terms of freedom, flexibility, and the benefits of employee status for a minimal cost of €399,00 per month.

Furthermore, many companies in the finance sector do not engage with freelancers due to liability concerns in case of incidents. Payrolla provides insurance coverage for all its client members in case of any such incidents.

By collaborating with our platform, you gain access to opportunities that might not be available to you as an independent worker, all while ensuring you receive the best remuneration in the market.

Who approves their time sheets?
Companies
Mission workers

You approve the time sheets. Thanks to our EasyTimesheet system, all you need to do is enter the days when the consultant was not present. After that, the time sheets are generated and automatically sent to you.

To summarize, there is no signature as such. With EasyTimesheet, the time sheets are automatically generated on a full-time basis.

If there's an error, you can make changes at any time or contact us.

And if everything is okay, you can either approve them on your platform or do nothing, knowing that the time sheets are automatically approved after 72 hours.

Who is responsible for verifying the skills of the externals?
Companies
Mission workers

We cannot be more knowledgeable than you, which is why we trust you to assess the alignment between the required skills or experiences and the profiles of the externals.

Why do I need to provide my bank account number?
Account and Security
Worker account

Payrolla requests your bank account number in order to transfer your upcoming compensation via bank transfer at the end of each month when you are on assignment.

Feel free to review your bank statements to identify any suspicious activity and report it to us if necessary through your support email.

Why am I unable to report sick leave during the weekend or on a public holiday?
External workers
Missions and Employment Contracts

In Luxembourg, it is a requirement for the employee to inform their employer on the first day of their absence and provide a medical certificate no later than the third day of absence.

At Payrolla, you only work on weekdays (Monday to Friday). Therefore, we do not allow the reporting of sick leave during the weekend or on a public holiday.

Who is Payrolla for?
First steps

Payrolla is designed to meet the specific needs of several types of user:

- Luxembourg residents and cross-border commuters:
We offer Luxembourg employment contracts enabling you to benefit from the country's social security cover and benefits. For cross-border commuters and non-residents, we also provide offices and coworking spaces to facilitate eligibility for our services.

- Companies, whether in or outside Luxembourg: Companies located outside Luxembourg that wish to expand into the Luxembourg market can use Payrolla to hire external staff without having to set up legal entities locally. We manage all the hiring, providing office space and taking care of local HR and administrative management.

- Recruitment agencies: Payrolla is also an ideal partner for recruitment agencies, enabling them to place their clients efficiently while optimising administrative and contractual processes.

Whether you are a professional looking to set up on your own in complete security, a company looking for an effective intermediation solution, or a recruitment agency looking to exploit new opportunities for your clients, Payrolla has the solutions to support you.

Who approves my timesheets?
External workers
Missions and Employment Contracts

Similar to any consulting company, the client company approves the timesheets.

Our EasyTimesheet system allows you to complete this process in under 1 minute, and it's fully automated.

Through your personal account, you don't have to enter your work hours, but only your absences.

It also allows you to view your history at any time.

Who approves my leave requests?
External workers
Missions and Employment Contracts

Payrolla is your employer and approves your leave requests.

However, the client company of your assignment is consulted and informed about each of your requests.

The client company can also track your absence schedule.

When is my "Prime de présence" paid?
External workers
Rates and Compensation

You receive your attendance bonus every December, starting from the point where you have worked for at least 3 full months, as well as during the last month of your assignment.

What is the profit margin for Payrolla on an employee?
External workers
Rates and Compensation

Payrolla deducts €399.00 per month from the amount invoiced for the duration of the assignment to cover the costs of running and developing its platform.

This rate, which is fixed and extremely competitive in Luxembourg, enables you to receive the best net remuneration according to the conditions and assignments proposed by the client.

Generally speaking, so-called "traditional" consultancy firms deduct between 20% and 50%.

Calculate your services using the simulator provided.

What is the duration of the trial period
External workers
Missions and Employment Contracts

We offer permanent employment contracts (CDI - contrat à durée indéterminée) with a trial period of 6 months.

What is the profile of external consultants that Payrolla hires?
Companies
Things to Know

Payrolla exclusively hires with external consultants who work full-time, at a daily rate of at least €300 excluding VAT, and undertake missions of at least 3 months within the territory of the Grand Duchy.

What is the profile of the external worker that Payrolla hires?
First steps

Payrolla exclusively engages external workers who work full-time, at a daily rate of at least €300 excluding VAT, and undertake assignments of at least 3 months within the territory of the Grand Duchy of Luxembourg.

What is the PayrollaPartners Principle?
Partners

In its mission to streamline the work of external professionals in Luxembourg, Payrolla offers negotiated favorable rates to its externals or client companies.

Whether it's assistance with settling in, housing search, training or coaching, insurance offerings, or convenience services, the Payrolla network is open and available to all digitally-driven Luxembourgish companies.

What is the notice period if I want to terminate the contract prematurely?
Companies
Purchase orders and missions

The notice period is one month, starting either on the 15th of the month or the 1st day of the following month.

What is the minimum duration of an assignment to become an employee at Payrolla?
External workers
Missions and Employment Contracts

The minimum duration of an assignment is 3 months, with a maximum duration of 24 months.

To assist you in building your career, after the minimum 3-month period, the client company has the option to hire you as an employee.

What is the minimum duration of an assignment for a Payrolla employee?
Companies
Practical Details

The minimum duration of an assignment is 3 months, with a maximum duration of 24 months.

To assist client companies in hiring the best talents, after this minimum 3-month period, they have the option to hire our external candidate.

What is the minimum daily rate required to become an employee at Payrolla?
External workers
Rates and Compensation

The minimum daily rate required to become an employee at Payrolla is €300 excluding VAT.

If your rate falls below this threshold, feel free to reach out to traditional consulting firms or Luxembourg temp agencies that can assist you.

What is the maximum duration of an assignment to become an employee at Payrolla?
External workers
Missions and Employment Contracts

The maximum duration of an assignment is 24 months, with a minimum duration of 3 months.

Furthermore, if your assignment were to be extended with the client, they may have you sign a new letter of assignment at the end of the initial period.

What is the maximum duration of an assignment for a Payrolla employee?
Companies
Practical Details

The maximum duration of an assignment is 24 months, with a minimum duration of 3 months.

Furthermore, if the external candidate's assignment needs to be extended, you can have them sign a new letter of mission.

What is the impact of salary indexation on your external candidates?
Companies
Purchase orders and missions

Payrolla's strength lies in guaranteeing candidates the best compensation. This advantage remains consistent throughout the year for our clients, enabling them to attract top talent while maintaining budget control.

Our solution, based on the principle of Operational Excellence, would not be viable if we were to bear the cost of salary indexation, and it would not be legal if we were to pass these costs onto our external candidates.

This is why we only collaborate with companies that share this holistic view of our service and are willing to cover the cost of salary indexation.

This is what we refer to as a win-win-win situation.

What is the EasyTimesheet system?
External workers
Missions and Employment Contracts

At Payrolla, we operate under the assumption that you work 100% of the time you're engaged.

Instead of entering your timesheets, you only need to report your monthly absences (sick leave, legal leave, etc.), and your timesheets are generated automatically.

That, is what we call Operational Excellence.

What is the EasyTimesheet principle?
Companies
Mission workers

At Payrolla, we operate on the principle that our externals are motivated and that when they commit, they work 100% of the projected time.

That's why we offer the EasyTimesheets management system.It's a time sheet system designed to simplify your life. Instead of entering their time sheets on a monthly basis, which requires you to validate them, both you and the external have the ability to declare their monthly absences (such as legal sick leave, etc.).

Subsequently, their time sheets are generated and automatically sent to you.

What is the compensation package for a Payrolla employee?
External workers
Rates and Compensation

Payrolla ensures the best remuneration. Its principle is based on digitalized service.

Therefore, Payrolla incorporates all Luxembourg digitalized services or solutions that enhance the attractiveness of your package.

We are currently negociating with luxembourgish providers regarder company cars and meal vouchers.

What is our advantage in working with Payrolla?
Companies
Things to Know

Payrolla is the only fully automated consulting firm in Luxembourg. It is founded on the principle of Operational Excellence and complete optimization transparency.

Unlike its counterparts, which rely on the margin generated by external consultants to support facilities, sales, or administrative services, at Payrolla, we only have external consultants to pay. This allows us to guarantee them the best remuneration without increasing the daily rate.

This approach is beneficial when it comes to attracting talent. This innovative approach is particularly useful for companies looking for external consultants in markets facing candidate shortages and fixed rates.

What information is required for my Payrolla registration?
External workers
Before Getting Started

To register for free and create your account, you will need:

  • A valid email address (which will be used to receive notifications relevant to your activity)
  • Set a "strong" password

Tips for setting a "strong" password:

  • Use at least 8 characters
  • Use a mixture of letters, numbers, and special characters (e.g., #, $, !)
  • Combine words and symbols in a unique phrase
  • Avoid common words and word + number combinations (e.g., "dog1")

Once your email address is validated, you will have instant access to your dedicated personal account!

What is my annual leave balance?
External workers
Missions and Employment Contracts

As a Payrolla employee, you are entitled to 26 days of legal annual leave, which you can start using at the end of the third month of your assignment, and on a pro-rata basis for the months worked.

You also benefit from the legal public holidays in Luxembourg.

Note: When a legal public holiday falls on a weekend, it will automatically be moved to the next business day (for example: if a public holiday falls on a Saturday, it will be automatically moved to the following Monday).

What information can be shared via email by Payrolla?
Account and Security
Worker account

In short, no information can be shared via email by Payrolla.Payrolla uses email solely to communicate information to you, never to ask for information from you.

If you have received an email asking for information, please ignore it and delete it.

Payrolla will only inform you of events occurring on your employment contract or account. For example: a new contract awaiting signature, a new available simulation, details of your generated monthly salary, etc.

All of this information will be available in your secure Payrolla personal account.

What does "Prime de présence" mean?
External workers
Rates and Compensation

The "Prime de présence" (Attendance Bonus) was introduced to ensure the minimum margin for Payrolla while allowing it to fulfill its obligations as an employer to the Luxembourg social security.

The principle is straightforward: you receive a bonus of up to ~15% of your annual compensation if you have been present for 100% of the scheduled work days (excluding regular and/or extraordinary leave) and have worked for at least 3 full months.

What do I need to get a working contract with Payrolla ?
External workers
Before Getting Started

In order to work with Payrolla and receive your working contract, you will need to provide the following:

- Copy of your passport or national identity card

- Working VISA (if applicable)

- Bank details

- Certificate of residence

- Registration number at the CNS (Caisse Nationale de Santé Luxembourgeoise)

- Valid mobile phone number

- Valid personal email address

- Confirmation that you have reached or passed the age of majority in Luxembourg

What are the services offered to companies by Payrolla?
Companies
Things to Know

Payrolla offers three services to companies:

  1. Free Management of Your External Consultants: If you know external consultants but can't directly hire them, or if you want to offer them the assurance of the best remuneration without increasing your budgets, Payrolla provides a free solution to manage the entire lifecycle of an external consultant within your organization. External consultants can also initiate this process directly without using our paid services. You receive an email from the external consultant offering to submit a simulation that you can convert into a mission letter.
  2. Recruitment of an External Consultant from the Payrolla Network: If an external consultant completes a mission within your company and you want to hire them permanently, with just one click, we allow you to make them an offer through our platform. Upon their agreement, our fee is equivalent to 10% of the proposed gross annual package to the external consultant.
  3. "It's a Match!" Active Matching by Artificial Intelligence (AI): If you want to use our Payroll-AI system to immediately benefit from suitable candidates, you can inform us with one click that you wish to use AI-based matching. If successful, our fee is equivalent to 10% of the annual billing based on 220 working days.

Want to go further?If you still haven't found what you're looking for and need a dedicated headhunter, you can take advantage of our negotiated headhunting offer. Contact us for more details.

What benefits "in-kind" are available ?
External workers
Rates and Compensation

We guarantee the most important thing: the quality of your remuneration, and work to develop a network of "PayrollaPartners" in order for you to benefit from privileged offers and negotiated rates.

What are the paid services offered by Payrolla?
Companies
Things to Know

Payrolla offers two additional recruitment assistance services, charged at a transparent rate of 10% margin, only in the case of success.

- Recruitment of an external candidate from the Payrolla network

- The matching system between your search and profiles in the Payrolla network, via "Payroll-IA"Want to learn more? Contact us.

What are the invoice payment terms?
Companies
Purchase orders and missions

The payment terms for invoices are 30 days upon receipt. Invoices are automatically sent to the Payrolla account administrator on the last working day of the month.

What are the free services provided by Payrolla for companies?
Companies
Things to Know

If we don't need to passively search for an external candidate (via our Jobboard) or proactively (via Payrolla-IA), our service is completely free.

Free Services by Payrolla for Companies:

  • No cost if not using passive (Jobboard) or proactive (Payrolla-IA) external candidate search - COMING SOON

Included Services:

Digital Space:

  • Summary dashboard
  • Movement notifications
  • Mission cycle tracking
  • Task reminders for completion or validation

Human Resources:

  • Unlimited simulation creation and submission
  • Automatic creation and validation of letter(s) of mission
  • Ongoing and approved compensation simulations
  • Contract cycle tracking and validation
  • Electronic document signatures
  • Archiving and document history
  • Consultation and validation of timesheets using EasyTimesheet
  • Management of leave requests, with access to the absence schedule at any time
  • Management and declaration of paid and/or extraordinary leave

Additional Inclusions:

  • 24/7 email support and contact.
What are my social benefits at the end of a mission?
External workers
Salary Benefits

In accordance with Luxembourg legislation, you may be eligible for unemployment benefits as provided in the Grand Duchy.

Please refer to the guichet.lu website for more information.

What about unemployment and retirement?
External workers
Salary Benefits

As is the case for all employees in Luxembourg, following your assignment, you will normally be entitled to unemployment benefits in Luxembourg.

Additionally, you will make contributions towards your retirement fund during your mission.

You can find more information on the website www.guichet.lu

Is there a penalty if an invoice remains unpaid after 30 days?
Companies
Purchase orders and missions

After sending a formal notice, an additional amount of 15% is added to the outstanding and payable amount.

As a reminder, Payrolla's principle of Operational Excellence provides protection and the best compensation for external candidates. In this regard, our company is not a credit institution and therefore does not intend to support the cash flow of client companies.

Is Payrolla an alternative to self-employment?
First steps

Yes. If you wish to become an independent contractor, you would need to, at a minimum, create a company, rent a space to domicile it, manage its administration, handle its accounting, or outsource these tasks, wait for your client to pay you to access your funds, and so on.

On the other hand, if you decide to work with Payrolla, all you need to do is find your mission or accept a mission offered by Payrolla. You'll be employed by Payrolla during the duration of your mission, and we handle the administrative tasks. Say goodbye to constraints.

Your benefits are fourfold: optimal compensation, the advantages of employment, more time, and the assurance of a fixed monthly remuneration.

Is Payrolla a Luxembourg-based platform?
First steps

Yes. Payrolla is a Luxembourg-based company and platform, which enables us to offer both local employment contracts and benefits, as well as Luxembourg expatriation contracts.

Refer to the "Mission-worker Whitepaper" for more information.

Is it possible to offer an assignment to a mission worker that never worked in Luxembourg ?
Companies
Things to Know

Yes, if the third-country national already has the right to work in the Grand Duchy, it is possible to hire him/her via Payrolla.

For information, the third-country national must apply for a work permit from the Immigration Department of the Ministry of Foreign and European Affairs.

More information

Is Payrolla a certified PSF support company?
Companies
Practical Details

No. Currently, Payrolla is not certified as a PSF (Professionnels du Secteur Financier) support company, although it is a goal for the near future.

Is my salary guaranteed at the end of each month?
External workers
Rates and Compensation

Yes. Timesheets are sent to our accounting department on the 25th of each month.

We initiate the payment process on the 28th of the month, and on average, you will receive your remuneration in two business days in your bank account.

Is it possible to interface with us via an API?
Companies
Practical Details

Yes, if you prefer to use your internal tools to communicate with Payrolla, let's discuss it.

Is a Payrolla employee guaranteed to be paid every month?
First steps

Yes. One of the benefits of Payrolla is that it ensures both an optimal compensation equivalent to that of a self-employed individual, and the receipt of a stable and fixed monthly payment, just like any employee.

In essence, we provide an equivalent to an advance payment on an invoice if you were self-employed.

In the event of damage caused by one of your employees, is Payrolla's liability engaged?
Companies
Practical Details

Yes. Like any consultancy that provides individuals for your company, we are covered by insurance that guarantees you in case of damage.

For more information about the insurance coverage provided, please refer to your framework contract.

I publish a job or mission offer on Payrolla, can I also share it elsewhere?
Companies
Recruitment Assistance

Yes, Payrolla does not enforce exclusivity. We are simply a completely free channel for publishing and promoting your announcements within our network.Our pricing is success-based: if our network provides you with the right profile and the candidate is hired, Payrolla's fee will be equivalent to 10% of the monthly invoicing excluding VAT during the mission period.

If I proactively propose to a company to hire me through Payrolla, is it free for them?
External workers
Before Getting Started

Yes. We encourage you to ask any company to use the Payrolla platform, which will allow you to receive optimal net compensation.

The conditions under which they can hire you are as follows: ensuring you a daily rate of at least €370 excluding VAT, an assignment with a minimum duration of 3 months, to be performed within the territory of Luxembourg.

For this client company, the cost will be zero. Payrolla only invoices them for the daily rate, and they benefit from all the advantages of the platform.

How to proceed? You simply need to send them a request through your personal account using the "Refer a Company" link.

We also invite you to consider the benefits and guarantees that any company receives for free by using Payrolla.

If the candidate does not respond to the letter of mission, what should I do?
Companies
Purchase orders and missions

If the candidate, after being informed of your intention to make an offer, leaves your proposal unanswered for 48 consecutive hours after sending, it will be canceled. You will be notified, and you can also withdraw the offer at any time if it has not been validated by the candidate.

If I find a new assignment, can I continue working on the Payrolla platform after my current assignment ends?
External workers
Rates and Compensation

Yes, you can. You just need to sign an agreement with the new client company and an addendum to your employment contract, which will be automatically generated.

If an external candidate who previously validated their letter of mission does not show up, what should I do?
Companies
Purchase orders and missions

If the candidate who validated their letter of mission does not show up on the scheduled first day, please inform us as soon as possible via email.Without a valid reason from their side, Payrolla will apply the sanctions measures outlined in the internal regulations.

I want to terminate a contract prematurely, is that possible?
Companies
Purchase orders and missions

Yes.

It is possible to terminate a contract (assignment) prematurely if a candidate does not meet your requirements. We ask you to inform us through your personal account and to state the reason(s) or motivations for this termination so that we can refer to it.

This termination will involve a notice period of 1 month, starting either on the 15th of the current month or the 1st of the following month.

I have never worked in Luxembourg, can I still become an employee of Payrolla?
External workers
Before Getting Started

Yes, absolutely. All you need to do is create your personal account on our Payrolla.lu platform and then find a contract or accept a mission that may be offered to you directly by Payrolla.

We will then take care of the administrative, human resources, and financial aspects with the client. You can simply focus on your work and enjoy the benefits of being an employee.

I forgot my password, what should I do?
Account and Security
Worker account

If you've forgotten your password, don't worry.

For security reasons, Payrolla encrypts all passwords, so it's not possible to retrieve it.

The solution: You can set a new password using the "Forgot password" feature.

After confirming your email address, an email will be sent to you inviting you to confirm the password change. Through the email, you'll access a secure page to define your new password.

I no longer have an assignment. How long will my personal space remain accessible?
Account and Security
Worker account

Your personal space will not be deleted unless you request it. Your data and documents will remain accessible and downloadable for free. You may be approached for other assignments or to work with Payrolla again at any time.

The door is always open.

I have multiple external candidates, how can I receive a consolidated invoice?
Companies
Purchase orders and missions

Your account is set up to manage one or multiple external candidates. A consolidated and detailed invoice is automatically generated for your convenience.

This means you can have multiple external candidates with different managers for each validation, all while receiving a single consolidated invoice.

I am not satisfied with a candidate's performance, what happens?
Companies
Purchase orders and missions

At the end of each month, we automatically send you two simple questions that allow you to provide feedback regarding the external candidates on assignment.

In less than 3 minutes, you can both express and document your comments, suggestions, and improvement requests so that the performance can be a success.

I am currently working with freelancers, can I ask them to work with Payrolla?
Companies
Things to Know

Yes. If you want to take advantage of the insurance provided to our clients and the entire Payrolla ecosystem for all of your external workers, our solution is tailored for you.

Discover all the benefits for Businesses.

I am a consulting firm myself, can I work with Payrolla?
Companies
Things to Know

We are a good match.We sometimes have clients who, for various reasons, even though they are consulting firms themselves, cannot hire an external consultant as an employee. Using the Payrolla platform is then the solution and offers you the same benefits, in addition to being well understood.

How to verify if an email or website is really from Payrolla?
Account and Security
Worker account

Sometimes, malicious individuals create fake emails or websites designed to resemble Payrolla. These sites can be used to attempt to steal personal information, such as your password to access your account. This is often referred to as "phishing" or "identity theft."

If you receive an email or are directed to a website that looks like Payrolla but asks for confidential information, be cautious.

- Look for legitimate links: Fraudulent emails may contain links to fake Payrolla web pages that attempt to steal your information. Do not click on links in emails you are unsure about. When visiting Payrolla, pay attention to the URL; it should always start with https://www.payrolla.lu or https://app.payrolla.lu. If you click on a link that takes you to a page that looks like Payrolla but does not start with these addresses, it's a fraudulent page and you should close it. When in doubt, always start from the Payrolla homepage. Type https://www.payrolla.lu into your browser and go from there. Pay close attention to any misspellings of the Payrolla name. If Payrolla is misspelled in the website address, the website is fake and should be closed.

- Look for a lock icon in your browser: You can determine if a website is secure by looking for a lock icon in your browser's address bar. All Payrolla pages will display this icon. If the lock icon is not present in the address bar, your connection to the website is not secure, and you should not enter any personal information.

- Beware of threatening tones: Fraudulent emails and websites often have an urgent tone and threaten to suspend the account, miss out on data, or delay payment if you do not click a link or provide certain information immediately. If it's genuinely important, you will typically find more information in your Payrolla dashboard. If you have any doubt about the authenticity of an email, log in to your account and go from there.

How to sign a framework contract with Payrolla?
Companies
Practical Details

It's incredibly easy.

All you need to do is create a free company account on our platform. A framework contract will be generated and submitted for secure electronic signature.

Of course, this process is entirely free, with no commitment or purchase obligation.

How to sign a letter of mission with Payrolla?
Companies
Purchase orders and missions

To sign a letter of mission with Payrolla, the process is simple:

  1. Conduct an interview with a candidate.
  2. If you want to hire the candidate for an assignment, you can submit your request to us in less than a minute, entirely automated.
  3. The signature process is electronic.

Here's an additional step:If you create a simulation on our platform and the candidate accepts it, you have the option to directly convert the simulation into a letter of mission.

How to create a "strong" password
Account and Security
Worker account

When it comes to creating a secure password, the more symbols and numbers, the better.

Make your password unique!Ensure that your Payrolla password is different from passwords you use for other websites, such as your email, bank account, or social media accounts. This way, security issues on those sites are less likely to impact your Payrolla account.

We recommend using iCloud Keychain, 1Password, Google Password Manager, or any other trusted password manager to generate a strong and unique password that will be stored on your computer and protected by a master password.

Tips for setting a "strong" password:

  • Use at least 8 characters
  • Use a mix of letters, numbers, and special characters (e.g., #, $, !)
  • Combine words and symbols into a unique phrase
  • Avoid common words and simple combinations like word + number (e.g., "dog1")

The longer your password, the more difficult it will be to guess.

How many people can approve time sheets?
Companies
Mission workers

Within your organization, the mission order creator is designated as the default approver. You can select an additional person with the authority to approve the time sheets of the worker on assignment.

Whether it's to involve other departments (e.g., IT and Procurement) or simply to ensure time sheet approval when you're on leave.

How many legal vacation days are your externals entitled to?
Companies
Mission workers

As a Payrolled employee, the worker is entitled to 26 days of annual legal leave, which can be taken starting from the end of the third month of their assignment and proportionally based on the months already worked.

How long is a letter of mission valid for?
Companies
Purchase orders and missions

A letter of mission is valid for 48 hours after it is sent. After this period, if there is no response from the candidate, it will be canceled. You will be notified, and you can also withdraw the letter at any time if it has not been validated by the candidate.

How is the daily rate negotiated?
Companies
Things to Know

The negotiation of the daily rate is up to you.

We recommend working transparently with external candidates and explaining the daily rate you are willing to offer them.You can proceed in the way that best suits you: create a job offer in your Payrolla account, conduct an interview, send a detailed salary simulation covering the entire duration of their assignment (from their first month's salary to their final settlement), all with just a click.

How does Payrolla address the issue of "false self-employment"?
Companies
Practical Details

Unlike several platforms currently under scrutiny by European institutions, Payrolla is a company that fully embraces and fulfills its role as an employer, in compliance with Luxembourg legislation.

Payrolla's employees have indefinite-term employment contracts (CDI).

Since there are no self-employed individuals, there is no issue of "false self-employment."

How is my salary calculated?
External workers
Rates and Compensation

Our principle is simple:

In Luxembourg, you work an average of 18,5 days per month

  • We multiply it by the daily rate
  • Payrolla's fee is directly deducted from this gross amount.
  • Then, approximately 80% of the remaining amount is used as basis for computing your salary.
  • The remaining 20% is saved for your attendance bonus
  • Once you have worked for a full 3 months, your attendance bonus is automatically triggered in December.

To get a more precise idea, you can use the simulation tool.

Furthermore, feel free to compare this simulation with your current compensation or make inquiries with other firms to appreciate the benefits provided by Payrolla.

How is my account secured?
Account and Security
Worker account

Our priority is to protect your account, and here's how you can also help safeguard your information.

  • Start with a strong password: Your Payrolla password should be unique and strong. We recommend using a password manager such as iCloud Keychain, 1Password, Google Password Manager to generate a strong and unique password that will be stored on your computer and protected by a master password. Payrolla's password policy requires at least 8 characters, including letters, numbers, and special characters.
  • Check for the secure "https" lock: If it's included at the beginning of a URL, your connection is encrypted, which safeguards the integrity and confidentiality of your data. Some browsers may also display a lock icon next to the URL to let you know it's secure. Type https://www.payrolla.lu directly into your browser to start. Or, if you click on a link in an email, verify the destination URL before logging in.
  • Stay up to date: Look for software updates that protect you from security risks.
  • Install reliable antivirus software to prevent and remove common viruses or other types of cyberattacks.
  • In general, always verify the sender of an email you receive: don't click on links and don't download attachments from an email unless you know who sent it.
  • Contact us by email if any information sent to you seems inappropriate.

How does Payrolla handle my personal information?
Account and Security
Worker account

The protection of personal data is a priority for Payrolla.

Password protected areas, access protocol, non-transmission policy, encryption of sensitive data, statistical use from anonymized data, monitoring of our subcontractors or possible digital partners: we scrupulously respect the regulations in action and consider the specificities of Luxembourg.

For any question: contact by email dpo@payrolla.lu

How do I publish a mission announcement?
Companies
Recruitment Assistance

To publish a mission announcement, you can create an "offer" directly in your company space and then decide whether to share it on our "PayrollaJobs" platform and with our partner network.

This process is free, and Payrolla's only compensation is a margin of 10% on the monthly invoicing excluding VAT during the successful mission period.

How does Payrolla address the issue of "false self-employment"?
First steps

In contrast to several platforms currently under scrutiny by European institutions, Payrolla is a company that fully embraces and fulfills its role as an employer, in accordance with Luxembourgish legislation.

Payrolla employees enjoy indefinite-term employment contracts (CDI).

Since there are no self-employed individuals, the issue of "false self-employment" doesn't apply.

How do I receive my invoice?
Companies
Purchase orders and missions

Via email, we send you the invoice in PDF format for you to download, and we notify you of its availability in your company space within the platform.

Encountering an issue with an invoice? Contact us.

How do I create a Payrolla account?
Account and Security
Worker account

You can create a user account and access your dedicated secure space by clicking on the "SIGN UP" button located at the top right of all pages on the payrolla.lu website.

You can sign up for free, either as an "External" (I want to be Payrollé) or as a company (I want to hire).

You have three registration methods to choose from:

  1. By entering a valid email address
  2. By logging in through your LinkedIn account
  3. By logging in through your Google account

Important: Each method is independent of the others, and it's not possible to link accounts opened with different methods.

How can Payrolla guarantee this level of salary?
External workers
Rates and Compensation

We have developed a fully automated platform that enables us to minimize administrative costs.

This, in turn, allows us to offer our services for an all-inclusive flat fee of €399 per month to candidates and thus, maximize their revenues.

For your information only, some companies are charging a rate between 20% and 50% of the mission budget.

How can I change the language of my Payrolla personal space?
Account and Security
Worker account

You can change the display language by selecting the language options provided at the top right of our website (EN / FR).

This means that all content is currently available in two languages: French and English.

If you are logged into your personal space, Payrolla will save your preference for your next visit.

How can Payrolla guarantee the best compensation?
First steps

Payrolla operates on the principle of Operational Excellence, automating the traditional consultancy process by digitizing its services.

As a result, Payrolla has no need for physical office space or a dedicated sales team, thus minimizing operational costs.

With reduced costs, our workers can benefit from higher remuneration for a flat fee of 399 Euros per month, for the duration of the assignment.

How can I update my personal information?
Account and Security
Worker account

The personal information you provide in your dedicated personal space is important, as it is used for the automatic generation of your employment contract and official documents.

For security reasons, you cannot modify this information on your own. To update your personal information, please contact our support team by email, informing them of the information you want to change and the new details.

Changes will typically be made within approximately 24 hours.

How can I delete my account and associated personal data?
Account and Security
Worker account

You can delete your account from your personal space by clicking on the "My Profile" tab, then "Personal Data," and then "Delete My Account."

However, this option is not allowed if you have an ongoing mission, as it is the only way for you to receive all the administrative documents from your employer Payrolla that provide access to social benefits.

How can I change the email address of my Payrolla account?
Account and Security
Worker account

The email address linked to your dedicated Payrolla personal space is important.

For security reasons, you cannot change it on your own. To modify your email address, please contact our support team by email, providing your new desired email address.

How can an Enterprise account and its associated data be deleted?
Account and Security
Company account

You can delete your Enterprise account from your space by clicking on the "Profile" tab and then selecting "Delete Account."

However, please note that this option is not available if you have ongoing missions.

How can I change my phone number?
Account and Security
Worker account

To change your phone number, go to your Payrolla personal space by clicking on "LOG IN."

Then click on the section titled "My Profile," and then "Contact."

You have the option to enter a European phone number so that we can contact you if needed.

How can I change my password?
Account and Security
Worker account

You can change your password at any time using the "Forgot password" feature.

After confirming your email address, a message will be sent to you inviting you to set your new password.

Click on "Set my new password" to access a secure page and define your new password.

Then click "Submit."

Does sending a simulation to a candidate commit my company?
Companies
Purchase orders and missions

No. You can create a simulation on our platform and share it with a candidate. It does not commit you in any way. If the candidate accepts the simulation, you can directly convert it into a letter of mission.

How are my personal data protected?
Account and Security
Worker account

The protection of personal data is a priority for Payrolla.

We secure your personal space with a password, access protocols, a non-disclosure policy, encryption of banking data, and use statistics from anonymized data. We are vigilant in complying with the GDPR framework with our subcontractors or potential digital partners. We strictly adhere to the regulations in force and consider Luxembourg's specificities.

If you have a question, please contact us via email at dpo@payrolla.lu.

How are interviews with candidates organized?
Companies
Mission workers

When a candidate is presented to you, you also have access to their availability for an interview.

Click on the link and your mutual calendars are automatically updated. After a successful interview (with an unlimited number of interviews), if you like the candidate, you just need to create a mission order, and you can complete all administrative procedures online in less than 5 minutes.

Does sending a letter of mission commit my company?
Companies
Purchase orders and missions

Yes. A letter of mission commits your company, especially if the candidate receives it and accepts the corresponding contract.

If you wish to cancel the assignment of this external candidate before it begins, a flat-rate indemnity equivalent to 20 days of the daily rate will be invoiced to you, with a payment term of 30 days upon receipt.

Does Payrolla work with "false self-employed" individuals?
Companies
Things to Know

No. In contrast to several platforms currently under scrutiny by European institutions, Payrolla is a company that fully acknowledges and fulfills its role as an employer, in compliance with Luxembourg legislation.

Payrolla employees have employment contracts under permanent employment (CDI - Contrat à Durée Indéterminée).

Does Payrolla provide ongoing training for its externals?
Companies
Mission workers

Yes, if they wish. Each of the externals has the opportunity to invest up to 15% of their earnings in the form of ongoing training or specialized coaching through our online platform.

Does Payrolla have a GDPR-compliant policy?
Account and Security
Company account

The protection of personal data is a priority for Payrolla.

We prioritize secure password-protected spaces, access protocols, non-disclosure policies, encryption of financial data, and the use of statistical data from anonymized sources. We diligently adhere to current regulations and take into consideration Luxembourg's specific requirements.

If you have any questions, please contact us via email at dpo@payrolla.lu.

Does Payrolla guarantee indefinite-term contracts?
First steps

Yes. We exclusively offer full-time assignments with indefinite-term contracts for all employees on our platform.

The minimum duration is 3 months, and the client company has the option to subsequently hire the external worker permanently.

Does our company sign an employment contract with the external candidate?
Companies
Practical Details

No. All external candidates are employed by Payrolla on a permanent contract (CDI) after a minimum mission duration of 3 months. Their assignment is invoiced to you by Payrolla, based on the number of days worked and in accordance with the pre-established compensation.

Similar to "traditional consulting," but with a significant difference: you benefit from complete transparency in cost management, and we even encourage you to openly communicate the daily rate to the external candidate.

No surprises, no hidden fees, or unjustified costs: it's the external candidates who contribute value to your company that are compensated.

Do you offer preferential rates with headhunting firms to help with our recruitment?
Companies
Recruitment Assistance

Yes, we have negotiated preferential rates with a specialized headhunting firm.

This enables us to proactively assist you in finding the ideal candidate when your own network or ours may not be sufficient.

To learn more, please contact us.

Do you consult me before approving their leave?
Companies
Mission workers

As the employer, Payrolla, after consulting and informing you of the request, approves the requested leave.

You can always track the absence schedule for proper organization through your company's professional space.

Do I need to be the signatory of the framework contract to register my company on Payrolla?
Companies
Practical Details

No. In order to reduce administrative burden for executives and companies, Payrolla allows you to fill out all necessary information for the framework contract, regardless of your role within the company.

Subsequently, you can provide the contact information for the legal representative or official responsible person. This individual will be the recipient of the final document(s) to review and sign electronically.

Do I have a dedicated secure space as a company?
Account and Security
Company account

Yes. You have a dedicated and secure online professional space. This space centralizes all past or pending actions, relevant documents, and the tracking of the HR cycles from the entry to the end of an external's assignment.

You can create an account without any commitment and explore the services and features available to you for free.

Do I need to be a signatory of the framework contract to hire an external candidate?
Companies
Practical Details

No, not necessarily. If the person responsible for the administration of the Payrolla account grants you the permissions, you have the option to create a letter of mission yourself. In most cases, managers who are responsible for a budget are granted this authority by procurement services, human resources, and/or top management.

Can I resign during an assignment?
External workers
Missions and Employment Contracts

Yes, like any employee, you can resign at any time.To do so, you simply need to declare it through your Payrolla personal account and fulfill the legal notice period.The necessary and appropriate legal documents (final settlement, etc.) will then be available for download in your personal account.

Can I sign my employment contract online without having to visit in person?
External workers
Missions and Employment Contracts

Yes, all employment contracts with the Payrolla platform are digitally submitted, utilizing a secure electronic signature process.

Your documents are automatically exchanged with the client company and then sent to your email address. They can also be accessed in PDF format from your personal account on the platform.